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User Guides

M2E TikTok Shop User Guide

Install/Upgrade M2E TikTok Shop

M2E TikTok Shop Global Settings

M2E TikTok Shop Listings

M2E TikTok Shop Policies

M2E TikTok Shop Orders

M2E TikTok Shop Logs & Events

M2E TikTok Shop Help Center

M2E TikTok Shop Release Notes

Activity logs allow you to keep track of the events and actions related to M2E TikTok Shop (TTS) Listing, order management, synchronization running, and to troubleshoot the issues if any occur.

Each log record shows the date/time when an action/event occurred, action/event description, which Listing and Product was impacted by the action/event, whether the action/event was run automatically or manually, etc.

You may see the following types of notification messages:

Let's take a closer look at the activity logs.

Listing logs

M2E TTS Listing logs can be found under TikTok Shop > Listings > Logs & Events.

The M2E TTS Listing log keeps the records of what changed in product data, the success of run actions, updating of Magento Product and TikTok Shop item statuses, warnings/errors returned by TikTok Shop, etc.

You can filter out the records by TikTok Shop or Account, creation date or action performed, etc. For example, to see what changes were made to the products via M2E TTS, you need to select Revise Product on Channel. Item updates made directly on TikTok Shop can be listed by selecting External Change.

<aside> ℹ️ In the Listing column, click on the Product’s name to be redirected to the Listing filtered by this precise Item. This way, you can quickly view and manage Item details.

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<aside> ⚠️ External Change filter option shows product changes made directly in your TikTok Shop. The extension does not initiate these changes and only records them in product logs.

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M2E TTS Listing Logs Events.png

<aside> ✅ Use Filters to make your search more reasonable.

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Order logs

Order log lets you keep track of what Magento orders, shipments, or invoices were created for the corresponding TikTok Shop orders. To review the records, please navigate to TikTok Shop > Sales > Logs & Events.

M2E TTS Order Logs Events.png