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eBay Integration
Using M2E Pro, you can manage eBay orders during their full lifecycle, including shipping and tracking information. As soon as a customer places an order on the Channel, it is automatically imported to M2E Pro along with all the shipping-related data available at that time.
To view this data, navigate to the Shipping & Handling Information section on the individual order page (Sales > Orders):
M2E Pro passes this information on to the Magento order created for a corresponding eBay order:
The rest of the shipping data, such as carrier name, tracking number, etc. is usually updated either via Magento or directly on eBay. In both cases, the primary task of M2E Pro is to get ahold of these updates and synchronize the relevant order details between eBay and Magento.
As a rule, when the order is paid, invoiced, and ready to be dispatched, a Shipment is created in Magento. The Magento order status will be marked as Complete accordingly.
After that, M2E Pro automatically submits shipping and tracking details to eBay. If these details are successfully validated on eBay’s side, the Channel order will be updated to Shipped.
You can check all the necessary shipping and tracking information in the dedicated section of your Magento Shipment:
<aside> ℹ️ Check your Order Status Mapping settings to ensure that M2E Pro correctly updates the status of the Magento order based on the status of the eBay order.
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<aside> ⚠️ If you are using an external tool to supply shipping or tracking data for the Magento order, make sure that your tool is subscribed to the following Magento events:
Otherwise, M2E Pro will not be able to detect shipment changes in Magento and pass them on to the Channel order in a proper way.
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When managing shipments via Magento, you should check that M2E Pro Shipping is enabled in the list of shipping methods for the Store View where an order is being imported.
To do that, navigate to Stores > Configuration > Sales > Shipping Methods > M2E Pro Shipping tab:
