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eBay Integration

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eBay Troubleshooting

eBay Glossary

For each eBay Account, M2E Pro allows importing orders from eBay and setting up automatic Magento Orders creation.

Using appropriate settings, you can create Magento Orders for the items listed by the 3$^{rd}$ party software and by M2E Pro.

<aside> ℹ️ There is no way to disable eBay Orders Import, but you can disable Magento Orders creation in case you do not want Magento Orders to be created according to eBay Order.

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<aside> ℹ️ The Product Stock Quantity is only reduced after Magento Order is created.

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<aside> ✅ You can also access Order settings from your Orders grid (eBay Integration > Sales > Orders).

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Product Is Listed by M2E Pro

Create Order in Magento - allows you to enable/disable the Magento Order creation for the purchases for Items that were Listed via M2E Pro.

<aside> ✅ M2E Pro will initiate an automatic retry to create a Magento Order if the initial attempt failed. There will be three recurring attempts launched at regular time intervals.

M2E Pro may try to create Magento Order again if the corresponding Channel Order is updated with some changes.

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<aside> ⚠️ Note: the mechanism of automatic retries does not cause double Orders created in Magento for the same Channel Sales imported through M2E Pro.

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Create from date - select the start date for eBay orders to be created in Magento. Orders purchased before this date will not be imported into Magento.

Magento Store View Source - allows you to select the Store View where the created Magento Order will be placed in. You can select from several available options:

• Use Store View from the Listing - which will create the Magento Order for the same Store View as the one provided in Listing Settings;
• Choose Store View Manually - which gives an ability to manually select the Store View where the Magento Order should be placed in.

Product Is Listed by Any Other Software

Create Order in Magento - allows you to enable/disable the Magento Order creation for purchases of Items not Listed via M2E Pro.

<aside> ✅ If the initial attempt to create a Magento order fails, M2E Pro will initiate an automatic retry. Three recurring attempts will be launched at regular intervals.

M2E Pro may try to create Magento Order again if the corresponding Channel Order is updated with some changes.

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