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Basics
M2E Pro versions lifecycle policy
Latest Versions
A guideline describing the level of support and M2E Pro versions deprecation timelines.
August 14, 2023
Magento and Channels are being regularly updated and our first priority is to make sure M2E Pro meets all the latest technical requirements. Therefore, we consistently release new M2E Pro versions.
The latest M2E Pro version always contains all the vital updates to ensure the best compatibility with Magento and Channels. That’s why, working with old M2E Pro versions, a customer may face technical issues which often have a negative influence on their business.
As we strive to remove all the existing and possible vulnerabilities in M2E Pro, we are keen to focus on the most recent versions as they are proven to be the most efficient for our customers. Therefore, M2E Pro versions older than a year won’t be supported.
The end of support for an M2E Pro version will be carried out in two stages.
Stage 1. Limited technical support.
The stage starts right after the version’s deprecation time. It means:
Here is a list of M2E Pro versions with their depreciation date. After this date, these versions will not be supported.
| M2E Pro M1 | M2E Pro M2 | RELEASE DATE | SUPPORTED UNTIL |
|---|---|---|---|
| < 6.25 | < 1.25 | Jul 2022 | Aug 2023 |
| 6.26 | 1.26 | Aug 2022 | Aug 2023 |
| 6.27 | 1.27 | Sep 2022 | Sep 2023 |
| 6.28 | 1.28 | Sep 2022 | Sep 2023 |
| 6.29 | 1.29 | Sep 2022 | Sep 2023 |
| 6.30 | 1.30 | Oct 2022 | Oct 2023 |
| 6.31 | 1.31 | Oct 2022 | Oct 2023 |
| 6.32 | 1.32 | Jan 2023 | Jan 2024 |
| 6.33 | 1.33 | Jan 2023 | Jan 2024 |
| 6.34 | 1.34 | Feb 2023 | Feb 2024 |
| 6.35 | 1.35 | Feb 2023 | Feb 2024 |
| 6.36 | 1.36 | Mar 2023 | Mar 2024 |
| 6.37 | 1.37 | Mar 2023 | Mar 2024 |
| 6.38 | 1.38 | Apr 2023 | Apr 2024 |
| 6.39 | 1.39 | May 2023 | May 2024 |
| 6.40 | 1.40 | May 2023 | May 2024 |
| 6.41 | 1.41 | Jun 2023 | Jun 2024 |
| 6.42 | 1.42 | Jun 2023 | Jun 2024 |
| 6.43 | 1.43 | Jul 2023 | Jul 2024 |
Stage 2. End of version support.
At this point, our system will no longer support the outdated version. Meaning there will be no technical support for your M2E Pro instance.
The stage doesn’t have a particular period. It depends on API changes and their effect on the M2E Pro system. However, sooner or later this stage comes and we strongly recommend you not to wait until then. In case of technical problems, we won’t be able to assist you until you update to the latest version.