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eBay Integration

Get Started with eBay

Dashboard

eBay Listings

Sales and Orders

Configuration

Other eBay features

Logs and Events

eBay Troubleshooting

eBay Glossary

Under eBay Integration > Sales > Orders, you can manage imported Channel Orders manually via the mass Action(s) menu:

• Reserve QTY - reserves ordered quantity of product.
• Cancel QTY Reserve - cancels quantity reservation.
• Mark Order(s) as Shipped/Paid - changes Order(s) status to Shipped/Paid.
• Resend Shipping Information - sends shipping information again.
• Create Magento Order - creates Magento order(s) for the selected Channel order(s).
• Accept/Decline Cancellation Request - accept or decline order cancellation requested by the buyer.
• Approve/Decline Return Request - accept or decline order return requested by the buyer.

<aside> ✅ You can also approve or decline the return request for an individual eBay order on the Order Details page:

Once the order return is approved, the order status will be updated to “Returned”.

</aside>

On the Orders page, you can also:

• Filter and sort eBay Orders, for example, by their Status

  

Or filter and sort eBay Orders by the Sale Date or Ship by Date values, specifying From and To dates

• Search by the particular parameter

For example, by eBay Item ID or by eBay Order number.

• View log records for a particular Order

To view logs, click on an icon in the Magento Order number column. The icon varies depending on successful/unsuccessful action.